Freshness + Shipping Delays:
We always want to make sure you receive the freshest possible product. From baking to eating, our cakes are good for 7 days. Each cake comes in a box, sealed with a sticker that has a "feed or freeze by" date, so no matter the shipping delay, you can be sure about the status of your cake when it arrives. While we cannot guarantee shipping dates, we are more than happy to replace or refund a cake that has arrived past its "feed or freeze" date. This limited window of freshness has led us to create the following policies.
Our Shipping Policy:
We are currently allowing 4-5 days transit from our bakery to your home for all orders. We ask you to choose a "desired" delivery date, because we cannot control or predict the patterns of USPS or UPS, therefore we cannot guarantee the arrival of your order for a precise date. It's what we are aiming for though!
We are still offering our free shipping service. When you select this option, your package is being shipped via USPS Priority or First Class Package. Package weight and perishability determines which service is applied. All perishable items (cakes) ship via USPS Priority Mail. Treats may be shipped via First Class Package Service.
Need to keep to a specific schedule? Here's what you can do:
1) Bump your delivery date earlier. Planning to receive the cake a week or so prior to when you really need it allows flexibility in delivery. Once the cake arrives, you can pop it in the refrigerator or freezer to extend the freshness date. More on that here!
2) Upgrade to USPS Priority Mail Express, or UPS Air Services. If your package does not arrive on time, you can file a claim with the freight company. As of March 2020, UPS has suspended all service guarantees, so USPS is our recommended option. Please note that packages that don't arrive within the freshness window of the products are still refundable under our own Shipping Policy.