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Frequently asked questions
When should I order my cake?
Our standard processing time is a week, but we work a bit differently! You actually get to select a delivery date during checkout, and we won't bake and ship your cake until just the right time.
Do I need to refrigerate my cake?
Your cake will stay fresh for 2-3 days after delivery, but to extend freshness further, feel free to remove the packing material and place it in the refrigertor for up to 5 days, or up to a month in the freezer.
Can I eat my dog's cake and treats?
While we do bake with human grade ingredients, and you *could* eat them, we certainly don't recommend it. We don't bake to human tastes, and your dog will likely give you dirty looks!
Which size should I order?
Our 4" cake is a great choice for smaller dogs, and serves up to 6 small dogs, 4 medium or 2 large.
Our 5" cake is perfect for larger pups or parties. It will feed up to 12 small dogs, 8 medium, or 4 large.
This is meant only a guide, but we find it helps to think in terms of human cake. A 9" cake feeds about 12 adult humans. So even a 4" cake is easily shared in slices by your pup! The cakes are meant as a treat, and not a meal replacement.
Don't forget to freeze any leftovers to keep the party going!
Feel free to reach using the contact form above, or email us directly at firstname.lastname@example.org
*We don't accept returns on any perishable or personalized items.
*Refunds will be approved for late delivery only if shipped via UPS 3-day select or Priority Mail Express.
*If your cake arrives late and is no longer fresh based on your orders bake date, we will gladly ship a replacement.
*Returns and Refunds of non perishable items are subject to a 30 day window from the date you receive them. Items must be returned in unused, original condition, and refunds will be issued once the return is received.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.